When I try to switch it on I get the message: Sorry the changes you made were not saved, please try again. What to do if Virgin Media Web Safe isn't working. Setting the Chrome browser to use a secure DNS may also bypass the Child Safe filter. Please change them. Tried every browser, device, incognito mode etc. Try again to see if problem persists. The fact you cannot configure VM web safe may be part of the issue. Forgot your email address ? If you’re not using your own device, read our help on private browsing before you sign in. This has been working for ages without any issues. My wifi has suddenly stopped working. If confident the Child Safe warning is a false positive and the site itself is safe then it can be temporarily disabled by signing in here Login to My Virgin Media | Virgin Media and selecting Account settings > Online security > Child Safe. It’s important you choose a passcode that’s different to the one you use to unlock your device. Try both Mac and Windows. in Security matters a week ago; Online security in Security matters a week ago; Child safe mode is not turning on in Security matters 2 weeks ago; Online security in Switched On Families 2 weeks ago I recently noticed that Web Safe erroneously reported changes as not saved but pressing Ctrl + Shift + R to refresh page showed they had been saved. Introducing 1. However, it seems to have stopped since a few days ago. For more tips on how to keep your kids safe online, visit Internet Matters. I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media. QuickStart, set up and connections. Stay safe online. NB I do not think it is sensible that Child Safe is able to bypassing Virus Safe but whether this is a bug or feature it remains to be used / exploited. Virgin Media 'Web Safe'. com:Y54kpX5g: curl -v smtps://smtp. We would like to show you a description here but the site won’t allow us. Networking and WiFi. e. I have port 21 set up as a forward in my Hub 4. Complaints Encountering problems with your Virgin Media services or products? Then look no further than our Virgin Media help and support portal to get back on track. Child safe not working. SpeedSign in to My Virgin Media a. Regrettably the Child Safe issue can only be resolve by Virgin Media but a temporary workaround is to use an alternative DNS that provides similar or better protections, for example: Home Internet Security | OpenDNS. All fine with these devices if I use mobile data so it’s defo something to do with the Wi-Fi. Open Advanced settings. 0 for any website I want to block. 1. We would like to show you a description here but the site won’t allow us. Was working last night, woke up this morning to no internet. Learn more. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. Child safe not working in Security matters 2 weeks ago; Block websites by pattern in Switched On Families 3 weeks ago; A website is blocked in Switched On Families 3 weeks ago; Child Safe show is off but it's on and can't change it. I activated it yesterday, & it confirms my settings. 1. Select “Firewall”. 1. In the meantime consider trying the following temporary workaround options: use a VPN service or Opera web browser's inbuilt (free) VPN service. same issue for me as well, seems to be a wider issue than they think it is. I called customer services who want to send a third engineer on Friday. com 194. Great to hear that this is now working, be sure to keep us updated with how you get on. Thanks, this has been tried on multiple devices, the devices aren't using any external DNS, Proxy, or VPN service. hi I’m trying to add a website to the restricted websites on child safety but it’s not working. Stream from Virgin Media. Go to Account settings, then Account details b. Then check that you are not using a VPN, and that you are using the Virgin Media DNS servers (they are 194. * Call costs may vary. Connect to the router with a LAN cable. ”. Browse Virgin Media Virgin. Many thanks. on 03-09-2022 19:15. Here you’ll find all the help you need for Virgin Media related problems and issues. 100 nslookup protonvpn. I just got a URL from the IT team for the VPN. Still not working. Virgin media asked me via Twitter to post here to see if someone can sort this out. 0 Kudos. -- Child Safe not working in Security matters 41 minutes ago; Child safe not working in Security matters 6 hours ago; Child Safe Not Working in Security matters Sunday; Web safe not working when enabled in Security matters Sunday; Child Safe show is off but it's on and can't change it. Stay safe online. Also, that you're using the Virgin Media DNS servers (they are 194. The 2nd one again was to wait but they gave me a reference number to follow up with their IT team. What to do if Virgin Media Web Safe isn't working. Web Safe only works on devices connected to your Virgin Broadband at home. * Call costs may vary. 2. Tested it out today via a simple Google search. . 1. Yeah another Child Safe post, never turn it on before but now it's on blocking off some of our devices from going to certain sites as it's deemed child safe have logged into the Virgin media and it's showed grayed off but it's still active and blocki. e. Options. Networking and WiFi. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. Virgin Media offers an Essential broadband package to customers who receive Universal Credit or other forms of government financial help. My Child Safe settings are not working correctly. The reason the pages were hanging is that the re-routing address to the mandatory Web Safe options page was not going to an actual location. What’s more, it’s compatible with all. Stay safe online. on 03-11-2022 16:13. Protect every device connected to your home WiFi – no matter which mobile provider you’re with – with Web Safe, which comes with. Since the work being done on the email service (16/06/23) my wife's email has been not updating and is last message is the one on the16th June. Reply. The web filters introduced by ISPs use network-level filtering of broadband connections to block access to adult and illegal content. everything is up to date. Virgin. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanks. When I attempt to change my websafe settings, the following message comes up. 100). As far as bypassing Virgin Media IPTV restriction, CyberGhost VPN is as good as it gets. 0. Mobile Your Account. Protect every device connected to your home WiFi – no matter which mobile provider you’re with – with Web Safe, which comes with all of our broadband packages at no extra cost. Hi, my child safe is not working and indeed my AS isn't Virgin. 8) and CloudFlare (1. . if Hub is in modem mode and third party router is used then configure router to use Virgin Media. I was offered a new contract, which gave me 10x the data, for the same price if I stayed. Learn how you can change Web Safe settings to turn Child Safe off. One of the best things about Web Safe is that it is so easy to use! It’s either on and doing its best to protect you, or you can choose to turn it off. Child safe not working in Security matters Tuesday; Child Safe not working in Security matters 2 weeks ago; Installed Web Safe on Mac. Just bear in mind this would reset everything. SpeedI recently noticed that Web Safe erroneously reported changes as not saved but pressing Ctrl + Shift + R to refresh page showed they had been saved. 168. QuickStart, set up and connections. Phone. QuickStart, set up and connections. 1 site and checking AS Name value says Virgin Media and it does. Internet not working on Mac even though all other devices are ok From the device on which Web Safe is not working: what AS Name value is reported when you visit are you able to visit site? BTW: is there are reason why you are access the old Web Safe page?-- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. I’m pretty sure I had it turned on in my old house and it was fine. Sign in . Registration is fast, simple and absolutely free so please join our community. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. Please enter your email. Since the weekend I can’t access my sports club website where I coordinate community activity and fundraising. Virgin Media states “Web Safe automatically blocks access to sites it believes are either unsuitable for children, fraudulent or contain viruses. Networking and WiFi. I used to enable it for many years. Thank you for the help. 3. The most common way to protect a WiFi network is to enable the WiFi router's built-in encryption options. Introducing 1. Internet not working on Mac even though all other devices are ok in Security matters 3 weeks ago; Re: Child Safe Not Working in Security matters 3 weeks ago; Web safe not working in Switched. My Virgin Media App. Then from the device on which you use the VPN try manually setting the DNS to Quad9 or something similar; Web Safe protection will no longer apply to this device. Looking in this section of the forum is has been quite clear for many months the Web Safe management functions have been problematic to totally broken for many customers. . Hi my child safe is on but no sites are getting blocked. What to do if Virgin Media Web Safe isn't working. What AS Name is reported when you visit following example shows an AS Name of Virgin Media:. Stay safe online. What to do if Virgin Media Web Safe isn't working. However, adult sites are not blocked. The graph below depicts the number of Virgin Media reports received over the last 24 hours by time of day. QuickStart, set up and connections. Security matters. It won’t cost you anything to send messages to 7726 and it means we can investigate the sender. Please help, I’ve got young, curious kids spending more time than usual on their screens over half term. Account - Mobile. e. Once you leave your house you won’t be protected by Web Safe, although Virgin Mobile does include parental control options. It gives me a message that says: "The entered credential or authentication information does not work or are no longer accepted by provider. Internet not working on Mac even though all other devices are ok in Security matters 3 weeks ago; Re: Child Safe Not Working in Security matters 3 weeks ago; Web safe not working in Switched On Families 3 weeks ago Having problems with Websafe again. It happens, and mine is listed on 3 at the time I write this, and it's from a previous user of the IP address. 8. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsHi - my child safe settings are no longer saving - I get the same message each time: "Sorry the changes you made were not saved, please try again. Go to My Account and register for Virgin Media Internet Security to start your three-month trial today. Web safe Child does not work Virgin Router. I added it to the 'allowed websites' list, and it's working fine. 8. It is still shown as enabled on the WebSafe website, and Virgin Support was of little use. Welcome to the community and thanks for taking the time to post your issue on the forums. Instead, parental controls can be installed and protected with a passcode to ensure the content accessed is appropriate. com 194. How to turn on Child Safe. This is both logging in via web browser and mail app on her. com, @ntlworld. on 26-08-2022 16:41. com and we’ll look into them. What is Virgin Media Web Safe? Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. Forgot your email address ? If you’re not using your own device, read our help on private browsing before you sign in. Changing network settings to use any Public DNS should re-gain full access for the device. Our domain is failing to resolve correctly on Virgin Media DNS servers, but it resolving correctly on all other ISPs and public DNS including Google (8. " I cannot fix this. Virgin Media Business sees working with Zscaler as a way to enhance its SD-WAN, hybrid cloud and cloud security suite by offering a world-leading service that encompasses a SASE framework with. Post Reply Preview Exit Preview. never-displayed Additional options Related Device or Service. You can try it obligation free for the first 3 months as payment details are taken at the end of the trial period. QuickStart, set up and connections. Can we ask if your child safe is enabled in your Virgin Media account and that you’re not using a VPN. 1/help for sp. Security matters. This is a known issue and our teams are working on a fix. Thanks for coming back to us to get this issue with your Web Safe services looked into, I am sorry if this has been causing some frustration 😥 I have a link here which may help in getting your issue fixed 👉 Web Safe Help - Could you please take a look to see if a resolution is here?Just to set expectations the issues with Child Safe have persisted for over 12 months. use a third-party router with your Hub in modem mode or, if already in modem mode, use in non-modem mod. Try both Mac and Windows. Hi, I am having the same issue on my directly connected PC, but works on devices connecting via wifi. 168. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. SpeedCyberGhost VPN – Tools optimized to fix Virgin Media VPN issues. Child Safe not working in Security matters Thursday; Child safe not working in Security matters Thursday; Child Safe Not Working in Security matters a week ago; Web safe not working when enabled in Security matters a week ago; Child Safe show is off but it's on and can't change it. Hey @DavidCalla,. . 1 — the Internet’s. Virgin Media; My Virgin Media; Shop; Help;. . I have just noticed child safe is not working, have signed into my account but despite saving the settings it still remains switched off. Click the big on/off icon to connect. If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options. What to do?Hi, I contacted VM twice. ”. VPNs we tested to unblock various forbidden resources. Use the old Web Safe page (shown on left) until Virgin Media resolve ongoing issues with the their new page (shown on right). and they all return the same result: ⋮ Non-authoritative answer: Name: protonvpn. Re: Web safe settings not working. Settings. I'm a Very Insightful Person, I'm here to share knowledge. Every computer on the internet must have a unique. Child Safe & Web Safe can easily be bypassed with a Public DNS, Web Proxy, Apple Relay or a VPN. I'm having the exact same issue. I am so sorry that you are also facing these issues regarding your parental settings, I'd be happy to take a look into this with you via a Private Message. Hey, Durgs. Web Safe. There’s a network fault in your area. Child safe not working. Available with M50 broadband or faster. BTW is there a reason why you are access the old site page for Web Safe?. Account - Mobile. I thought it was my phone at first, but now I am testing on the PC, it turns out this is to do with the Child Safe feature not working. i keep getting the following message : “Sorry the changes you made were not saved, please try again” see the below screenshotIf you are absolutely sure the Virus Safe warning is a false positive then a temporary workaround would be to add it as an Allowed Website in Child Safe, as highlighted below:. Stream from Virgin Media. Go to My Apps. Account - Mobile. Set Virus Safe to On ( on is normally ok for VPNs. Hi my child safe is on but no sites are getting blocked. Options. use a third-party router with your Hub in modem mode or, if already in modem mode, use in non-modem mod. I do not pay the extra £3 a month for the internet security. Child Safe is best turned OFF & kept OFF ! When ON it will prevent access to Office VPN, Zoom + Teams & the like, a wide range of Social Media, many TV Streaming & Catch Up services, many commercial websites etc etc. Can someone from virgin help please. CyberGhost VPN – Tools optimized to fix Virgin Media VPN issues. I don't work for Virgin Media. thank you for steering me in the right direction with the forum. SpeedQuickStart, set up and connections. I have tried several times over the last month with the same results. I've tried a router reboot but that has not fixed it. 1. To set Virgin Media’s parental controls, go to My Virgin Media and select Sign in in the top corner. It’ll automatically detect and remove viruses, malware, ransomware and spyware. Child Safe not working in Security matters yesterday; Child safe not working in Security matters a week ago; Child safe issues, Virgin Media customer service is appalling in Security matters a week ago; Child safe not activating in Switched On Families 2 weeks ago; Cannot Turn Off Websafe and Child Safe in Security matters 2 weeks agoHi there @Ceri1 👋 Welcome to our forum and thanks for your post 😊 Sorry to see you've been having issues saving your Child safe settings. Once you’re done, launch your browser and you’ll be able to access previously blocked sites. . We would like to show you a description here but the site won’t allow us. I've flagged this with VM before and nothing happened. Web safe provides ultimate protection when using the internet. Virgin Media Staff Options. Internet not working on Mac even though all other devices are ok in Security matters a week ago; Re: Child Safe Not Working in Security matters a week ago; Web safe not working in Switched On Families a week agoFrom the device on which Web Safe appears to not be working go to What is the AS Name value reported? The following example reports this value as Virgin Media. Security matters. Browse Virgin Media Virgin Media Community. I can't do this. These blocks usually come from a false alarm on a domain that was purchased, misused, and then repurchased from another user, or a false claim on this. Hi, I've seen this problem mentioned so many times but nobody's 'fixes' work. Service status isn’t just a Virgin Media broadband checker, it’s an overall Virgin Media fault checker. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. 100. Child safe not working. Child safe is not working. Any ideas? Virgin support is useless! - 5406218. 100 nslookup protonvpn. Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. Are you able to visit -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Forum; Apps. It looks like my websafe setting is switched to off. SpeedWeb Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. Web safe not working when enabled. websafe page unable to load. It has previously said that all emails were "safe and secure". Any advice on how to proceed. If you’d like to change the. Child safe is switched on but has stopped blocking adult sites (it used to). Please do let us know if you have any further questions or concerns, we'll be here to support if you ever need. Tuning in. Step 3 If the fraud originated from a text message, forward the text free of charge to 7726 and we will work to block the number from our network. Not able to access websafe_setting page (able to go to update_profile page). I can’t access the page, when I click on Websafe in settings I get to a page which says “we are doing some work on our site we will be back soon”From the device on which Web Safe appears to not be working go to is the AS Name value reported? The following example reports this value as Virgin Media. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. Account settings. Recently it stopped working (4 weeks ago). There are no guarantees that my advice will work. I am now making a complaint to OFCOM on their website - suggest you do the same. It'll help to protect any device that's connected. com, @blueyonder. 0 Kudos. I noticed a few days ago that it stopped blocking any of the sites it is supposed to (including the specific site above, and gambling sites. 220. Changing Virgin Media Web Safe Settings on a Mobil. Child Safe show is off but it's on and can't change it. Open an internet browser and type in the Virgin Media IP address: 192. 168. Options. on 06-04-2023 07:40. Register or sign. 18-04-2022 18:13 - edited 18-04-2022 18:14. com 9. Click: My Apps. Go to solution. 123 and 194. It isn't safe for children to browse using Virgin's services at the moment - it is worth highlighting to others as wel. 9. on 06-04-2023 07:40. 4. Tuning in. 2. Consider trying the following: refreshing Web Safe page by pressing Ctrl + Shift + R to bypass browser cache; in a browser's Incognito / Private window; an alternative browser; If issue persist post back here to have issue flagged to forum team. Go to My Account and register for Virgin Media Internet Security to start your three-month trial today. In the meantime, we can certainly assist you, we would need to bring you in for a private message to discuss this and resolve. Does the issue persist: when using your browser's Incognito / Private mode; usually accessed by pressing Ctrl + Shift + P in Firefox or - 5104291The forum team are best placed to help further and the issue has been flagged to them; be aware it can take them a few hours / days to respond. Virgin Media released their network level parental control option, Web Safe, in early 2014 and the Child Safe settings have been turned on by default for new customers since May 2018. Manage Your Account. Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. Enter your credentials and press OK to log into the router settings menu. Thank you for the help. Options. Reply. Options. Subscribe to this message's RSS feed. Try a different DNS to confirm access which should bypass VM web safe. Apply the Public DNS to the computer / device / your own Router i. Doesn't work in Igconito, Chrome Browser, Edge or Safari. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanks. To fix Netflix is not working on Virgin on your website, you can flush the DNS or Domain Name System cache of the Wi-Fi network. co. Sorry that your web safe is not working on a particular site. QuickStart, set up and connectionsVirgin Media Web Safe comes as standard on all Virgin Media broadband packages. If your Virgin Mobile is connected to your home broadband, you can browse protected. 8. Virgin Media’s Web Safe blocks access to websites with viruses, as well as protecting you from malicious sites. Reply. Changing network settings to use any Public DNS should re-gain full access for the. ) Makes sure your dns settings on your computer are manually set - 8. Just sign into My Virgin Media and. SpeedWeb safe provides ultimate protection when using the internet. Manage Your Account. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. I'm very sorry for the issue you're having with Child Safe. For this tool to work as intended, launch it, connect to a non-UK server, and enjoy IPTV as usual. 8 and/or 1. We would like to show you a description here but the site won’t allow us. com 9. Home Phone. Child Safe not working in Security matters Tuesday; Child safe not working in Security matters a week ago; Child safe issues, Virgin Media customer service is appalling in Security matters 2 weeks ago; Child safe not activating in Switched On Families 2 weeks ago; Cannot Turn Off Websafe and Child Safe in Security matters 2 weeks agoConsider trying the following: refreshing Web Safe page by pressing Ctrl + Shift + R to bypass browser cache in a browser's Incognito / Private window an alternative browser If issue persist post back here to have issue flagged to forum team. Does the issue persist if you disable Web Safe? FYI: to turn Web Safe off use the primary account holder's authentication credential here My Virgin Media | Virgin Media and then:. If you’ve activated Child Safe or Virus Safe, when other members of the family try to access a site that has been determined to be. a month ago. Please look out for. However, it seems to have stopped since a few days ago. Virgin Media; My Virgin Media; Shop; Help;. We would like to show you a description here but the site won’t allow us. It’s easy to turn on. You may also benefit from performing a PIN hole reset on the Hub to see if this gets things working again. Child safe is switched on but has stopped blocking adult sites (it used to). There’s a network fault in your area. Whilst Virgin Media investigate the cause consider manually setting the DNS on specific devices where some form of protection, for example Setup. Try computers with Cisco’s OpenDNS using 208. And apollo's likewise sounds helpful, but I never get an 'install the web app' option from clicking the link provided (and then the one suggested from there), so that's. Web Safe works via Virgin Media's DNS and to confirm if that is the case go to and confirm the reported AS Name is Virgin Media. 8. 4. I used to enable it for many years. Options. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more Have I. Phone. Have turned setting off and. I can’t access the page, when I click on Websafe in settings I get to a page which says “we are doing some work on our site we will be back soon” When will this be fixed? From the device on which Web Safe appears to not be working go to What is the AS Name value reported? The following example reports this value as Virgin Media. Virgin Media Internet Security works even when you’re out and about – keeping your devices protected even when you’re not connected to our network. please help. View Apps > Web Safe > manage your Web Safe settings - takes me back to the. Networking and WiFi. Regards, Bashkaaa - 5395816. Virgin TV 360. The computer where I really need to do this runs Linux so I have changed the system-wide /etc/hosts file to set the IP address to 0. I have just had VM broadband installed. Thank you for your post. Apple Mail not working over home broadband, everything else is OK in Networking and WiFi yesterday; Virgin media web email account not working in Email yesterday; My modem keeps making a whining noise in Networking and WiFi yesterday; Intermittent buffering (Twitch / Youtube etc) in Speed yesterdayI have WebSafe ChildSafe enabled, and use it to block websites (including roblox. What value is shown for AS Name when you visit If it is not Virgin Media then you need to look at why your network's / device's DNS is different.